We are committed to providing a high quality legal service to our clients. If you feel that we have not achieved an acceptable level of service we would like you to tell us.
The Legal Ombudsman handles complaints regarding the service of your solicitor. If you have already complained to your solicitor and allowed them up to eight weeks to provide a full response, you can lodge a complaint with the Legal Ombudsman.
To lodge a complaint with the Legal Ombudsman:
The Solicitors Regulation Authority handles complaints where regulated firms have breached the SRA Principles.
To report a solicitor or law firm to the SRA: